Mention Me has a hierarchy of different roles which in turn grant access to different parts of the Mention Me platform.
The below table shows the roles and permissions they each have.
If you would like your permission upgraded to be able to perform certain tasks, please speak to the owner of the Mention Me account in your company. The Mention Me team cannot provide access without authorisation from someone in your account with sufficient permissions.
Adding or amending users
Users can only amend the permissions of people with a permission equal or below their own permission. i.e. Customer Support Supervisors can add or amend other Customer Support staff, but they cannot add Marketing or Administrator users.
