As it stands now, we can’t use custom font in their Mention Me emails.
In plain text emails (the share by email and the forwarded email), we can’t include custom font because the emails have only text with no styling (no html, no CSS, nothing!). We pass these directly to the customer’s email client during the share by email process and the customer’s individual email client will control the styling of them. We can’t affect their styling in any way, including the font.
In styled emails (the other referrer and referee emails), we don’t add the custom font as we can’t guarantee it will be received in the customer’s inbox as designed.
Adding a font to an email is fundamentally different to adding a font to the normal referral flow. When we add the font to the flow, both are housed within our platform, so when the flow references the custom font, it’s found and displayed. With emails, while we can reference the font, the email will search the environment it lands in for that font (the individual customer’s inbox) and try to reference it. If the customer doesn’t have that font installed on their system, the email will display a default font and may cause other design breakages (caused by the different ways fonts display e.g. size, width, height, weight).
We use web safe fonts to guarantee emails will be received as intended. Web safe fonts are correctly rendered by any browser or email provider which means we can accurately represent what the email will look like.
These fonts include:
- Arial (sans-serif)
- Arial Black (sans-serif)
- Verdana (sans-serif)
- Tahoma (sans-serif)
- Trebuchet MS (sans-serif)
- Impact (sans-serif)
- Gill Sans (sans-serif)
- Times New Roman (serif)
- Georgia (serif)
- Palatino (serif)
- Baskerville (serif)
- Andalé Mono (monospace)
- Courier (monospace)
- Lucida (monospace)
- Monaco (monospace)
- Bradley Hand (cursive)
- Brush Script MT (cursive)
- Luminari (fantasy)
- Comic Sans MS (cursive)
Other support articles you may be interested in:
