Mention Me handles distributing reward codes to your customers, but we can't access your system to check a code's setup.
Here are some things to verify with your customer:
- Ensure their purchase aligns with the offer's terms.
- Confirm they're not using the code with another promotion.
- Check for any extra spaces before or after the code.
If a customer needs a new code because they used it and then cancelled or returned their order, please send us a request.
Note: If GiftCloud, Runa (WeGift), or Shopify manages your rewards, reach out to your account manager for a new code as we can't provide one in those cases.
Other support articles you may be interested in:
- How to check the status of a referral
- How to find a voucher code
- Coupon code integration with Giftcloud