To prevent non-customers from referring at offer level, follow these steps:
1-Log into your dashboard
2-Go to the campaign section on your dashboard and select one of your live campaigns.
3-Click on the Live experiment.
4-Click on Experiment Actions -> and Duplicate. This will duplicate the whole experiment and create a draft for you to amend.
5-Click on Drafts where you will see your duplicate experiment.
6-Click on the offer options (3 dots) under the offer and choose Edit Details.
7-Rules to decide when a referral (at referee registration or referrer fulfilment) will be auto-declined, so go to Auto-Decline Rules:
8-Add rule > Referrer must be paying customer > Save
Note: If the offer is part of an AB test you will need to apply these steps to the second offer on the test.
Additionally, if you have decided to make this change post go-live, please contact our Support team to update any previous offers.
Other support articles you may be interested in: