About the Attentive Integration
SMS amplifies referral performance and improves the customer experience. Engage your best customers with personalised text messages to drive brand advocacy, increase ROI, and boost long-term revenue.
What the Integration Enables
- Grow your contact database by sending real-time email marketing opt-ins to Attentive
- Enhance referral data for personalised SMS campaigns and coupon reminders
- Improve your segmentation with first-party referral and advocacy data
Prerequisites
- Request a unique signUpSourceId for Mention Me from Attentive. (Contact your Attentive CSM or email whiteglove@attentivemobile.com)
A new signUpSourceId must be requested. Do not reuse an existing ID.
- Have login credentials for the Attentive platform. Make sure you're logged into the correct account if you manage multiple environments.
- Have access to the Mention Me platform or request it from your CSM.
How to Get Started
Once you've received your signUpSourceId from Attentive, you can begin integration.
Video guide: Mention Me Attentive integration steps
Step 1 – Log into Attentive
Sign into your Attentive account and navigate to Sign-up Units. Look for the Mention Me entry and note the ID.
If it hasn’t been created, request it from Attentive.
Step 2 – Log into Mention Me
Navigate to Mention Me Integrations and click Connect.
Step 3 – Agree to Terms
- If prompted, agree to allow Mention Me to send data to Attentive. If already accepted, this step is skipped.
Step 4 – Enter your signUpSourceId
Enter the 6-digit numeric ID you retrieved in Step 1, then click Next.
Step 5 – Connect Your Attentive Account
- Create a new authentication and name your connection (recommended if you manage multiple Attentive accounts)
- Log in with your Attentive credentials (if not already logged in)
Ensure you're logged into the correct Attentive account based on the country or brand you're integrating (e.g., US vs. UK).
- Grant Mention Me permission to access your Attentive account
Step 6 – Select Countries
- Select the country/countries you want to sync contact data from
You can limit data sync to specific regions depending on your Mention Me country-enabled setup.
Step 7 – Finalise the Installation
Click Finish to complete the setup. A success message will appear to confirm integration is active.
Mention Me events and contacts will begin syncing to your Attentive account, allowing you to create SMS journeys immediately. If you need support, reach out to your CSM.
Optional – Multiple Account Setup
To connect to additional Attentive accounts (e.g., UK, US), click “Connect Another Account” and repeat the steps above.