In this video, you’ll get a quick walkthrough of the full Mention Me customer journey, from the moment an existing customer (referrer) makes a purchase to when their friend (referee) joins through referral.
You’ll learn how:
- The Mention Me tag captures key customer data and triggers the referral overlay at checkout
- Referrers can share offers through multiple channels like email, Facebook, WhatsApp, or a personalised link
- Referees receive and redeem their reward using either a referral link or Mention Me’s unique Name Share feature
- Offers are personalised, marketing consent is collected, and referral codes are automatically applied at checkout
By the end, you’ll understand how the referral journey works from both customer perspectives and how it’s designed to drive seamless engagement and conversions.
If you have any questions after watching, please reach out to the Support or On Demand team using the help form here.