About the Mention Me integration

Our integration with Feefo will automatically ingest your review data on a daily basis to allow you to Identify existing promoters in your base and work on turning them into loyal advocates through the Mention Me Platform.

Our integration lets you

Through our integration with Feefo, you can increase engagement with your current and future fans by combining this data with other advocacy signals to improve your segmentation and outreach strategy.

Pre-requisites

Feefo - You would need to have the ability to create app keys to use for the setup of the Mention Me integration
Mention Me - You will need access to the Mention Me platform (If you do not have access, reach out to your Mention Me CSM or request a support request here)

Step 1. Create App Keys in Feefo

Login to Feefo with access to create App Keys
Click on Settings -> App Keys
Create a new App Key for Mention Me
Set the following permissions for the Mention Me API and click Create App Key
- Reviews API
Click on the Details of the key
Copy the following information as you will need it in Step 2:
- Client ID
- Client Secret
Copy your Feefo Merchant ID from the Top Menu where you merchant name is as you will need it in Step 2:

Step 2. Set up the integration in Mention Me

Now, complete the following procedure to set up the integration in Mention Me:

On the Mention Me platform, Click Connect to begin the setup process
Agree to the Terms and Conditions to allow Mention Me to transfer data from Feefo on your behalf (If applicable. If you have already done this, then this will be skipped).
Enter the following information, which you collected in Step 1
- Client ID
- Client Secret
- Merchant ID
Click Finish to finalise the setup and a message will be shown confirming that the integration has been successfully completed.