In this video, you'll learn how the referral journey works from a customer's perspective using Mention Me, with both online and offline sharing options, perfect for retail brands.
You’ll see how:
- The referral journey begins on the post-purchase confirmation page, where the customer sees a personalised referral offer.
- Mention Me captures key purchase details via a tag and registers your customer as a referrer in the background.
- Referrers can share the offer through 25+ channels, including personalised links, Facebook, WhatsApp, SMS, and Name Share.
- Friends redeem the offer by entering their email on the referral landing page or by entering the referrer’s name at checkout via the “Referred by a Friend” link.
- Vouchers are automatically issued and applied at checkout.
By the end, you’ll understand how Mention Me drives referrals in both digital and real-world conversations, creating a seamless and rewarding customer experience.
Video showing the Referral Journey
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