Before you begin
To set up Trustpilot with Mention Me, you need to have access to the Trustpilot API. This is only accessible on the Enterprise Plan or as a Connect add-on module on Premium or Advanced Plans. Find out more about Trustpilot plans.
How to get setup
Step 1 – Create Authentication in Trustpilot
1. In your account page, go to Integrations -> Developers and click APIs
2. Create an application
- Enter the following:
- Application Name: Mentionme
- Redirect URLs:
-
-
mention-me.com
demo.mention-me.com
Put each URL on a new line without commas.
- Press ‘Create Application’ to Save
3. Get the API key and Secret
Scroll down to your newly created Mentionme application in the ‘Your applications’ section.
Click the arrow on the right to see your credentials in the drop-down section.
Click the icon on the right to copy your Trustpilot API key and Secret (You will need it in Step 2)
4. Get your Trustpilot BusinessUnitID
- Navigate to your Trustpilot review page:
https://uk.trustpilot.com/review/<your website address>
Remove the ‘<’ and ‘>’ from around your website address
- Right click anywhere on your review page and select ‘View Source’
- Search for the text “BusinessUnitID”
- Copy the BusinessUnitID shown in commas (You will need it in Step 2)
Step 2 – Create Authentication in Mention Me
Now, complete the following procedure to set up the Authentication in Mention Me:
1. On the Mention Me platform, Click Add new Trustpilot Integration
2. Enter the API Key captured in Step 1 and press Login to Trustpilot
3. You will be directed to the Trustpilot login where you can login to Authenticate Mention Me
Once you have Authenticated Mention Me, you will be redirected back to the Mention Me platform to continue the setup
4. Enter the following information from Step 1 to complete the setup:
- API Secret
- Business Unit ID
- Short Description to identify if you have multiple Trustpilot accounts (e.g. Trustpilot UK)
5. Inform your Mention Me CSM or log a support request here to let them know you have completed the above steps and they can continue with the rest of the setup.