This guide helps you to extend the validity of a current set of vouchers. Should your vouchers be marked as nearing expiration and you wish to prevent this, or if you aim to permit the platform to utilise the existing vouchers for an extended period.
Note: Only users with Marketing or Administrator access can extend the validity of vouchers.
To extend voucher validity via the Reward email notification:
1. The reward email notification will highlight which of your experiments needs additional rewards and the reason why.
Voucher Status Reasons:
- Critical - Our voucher supply is critically low and we're on the verge of depletion.
- Run Out - Our stock of vouchers has been fully exhausted.
- Expiring - It’s important to differentiate this from the expiration of vouchers within your internal system and within the Mention Me system. This refers to the timeframe during which customers can use their vouchers after receiving them. You can read more about this here.
- Expired - We have entered the promised usage period, and as such, new vouchers cannot be distributed, preventing your customers from utilising their full reward period.
2. Within the email you'll find two 'Add vouchers now' options.
- The big buttons above and below the list of rewards will take you to the Content section in the platform and will show you a filtered view of all Good & Expiring rewards.
- The smaller button under each reward will take you to the Content section in the platform and will show you a filtered view of that specific reward only. We would recommend using this method when extending your existing vouchers.
3. When you find the reward, click 'Manage'.
4. This will open up the Reward detail page. This page will show you a history of all events such as when codes were uploaded and who did it, along with details on any existing batches assigned to the offer.
5. At the bottom of the page you'll see 'Batches of Vouchers' and beneath that a table of every batch of vouchers that has ever been uploaded to that specific reward. To see the rewards provided in a batch you click on the batch ID number.
6. Once you have established the batch of vouchers that needs extending, at the end of the row there is an option dropdown (3 dots). This will give you the option to disable a batch of vouchers, which will stop the platform from issuing vouchers from that batch or adjust the validity.
7. Click the option 'Adjust Validity' and a date adjustment calendar will appear.
8. Finally, enter your new expiration date and press 'Adjust validity' to save your new date.
