How to Extend Existing Vouchers from the Reward Email notification – Mention Me | Help Centre

If your reward vouchers are nearing expiration or have already expired within the Mention Me platform, you can easily extend their validity to ensure your customers can continue to receive and redeem them. This helps maintain a seamless referral journey and uninterrupted fulfilment.

This guide will show you how to:

Identify which experiments and rewards are affected
Navigate directly to the relevant reward from the email notification
Manage existing voucher batches and view upload history
Extend the usage period by adjusting the expiration date
Understand voucher status alerts: Critical, Run Out, Expiring, Expired

By following these steps, you’ll avoid fulfilment errors and keep your campaigns running smoothly.

Only users with Marketing or Administrator access can extend voucher validity.

Step 1: Review the Reward Email Notification

The email highlights experiments needing attention and shows:
- Which reward is impacted
- The current status (e.g. Critical, Run Out, Expiring, Expired)

Reward alert email sample showing impacted vouchers and urgency — Highlighted reward details and status from the notification email

Voucher Status Definitions

Critical: Stock is very low; immediate action required
Run Out: No vouchers remain; rewards can’t be issued
Expiring: Vouchers are close to end of customer-valid usage
Expired: Vouchers can no longer be issued

Step 2: Access the Affected Reward(s)

Use the Add Vouchers Now buttons from within the email:

Top or bottom buttons: Takes you to Content → Rewards with a filtered view of all good/expiring rewards

Add Vouchers Now main navigation buttons in reward alert email — Email options: Top-level buttons

Button under each reward: Directly navigates to the specific reward (recommended for quicker updates)

Specific reward card showing Add Vouchers for direct access — Reward-level Add Vouchers button

Step 3: Open the Reward

Click Manage next to the affected reward inside the Mention Me platform

Reward management: Manage button — Finding the ‘Manage’ button

This opens the Reward Detail page, showing voucher batches and upload actions

Step 4: View Voucher Batches

Scroll to the “Batches of Vouchers” section:

Each row shows an uploaded batch
Click the Batch ID to view individual voucher codes
Click the 3-dot menu to manage a batch

Step 5: Adjust Voucher Validity

In the 3-dot menu, choose Adjust Validity

Menu to adjust voucher batch validity in Mention Me — Selecting Adjust Validity from the voucher batch menu

A calendar will appear – choose the new expiration date
Click Adjust Validity to save

Date selector window for picking new voucher expiry — Adjusting validity with date selector

Your validity changes are saved, and vouchers will re-enter circulation with the new expiration date.

Need Help?

If you’re unsure which reward or voucher batch to update, please contact your Client Success Manager or our Support Team.

Extending voucher validity is a simple step to avoid fulfilment gaps and maintain smooth campaign performance.

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