This guide explains how to test the Mention Me dashboard tag on your ‘My Account’ or customer account section in the PRODUCTION environment. You’ll check that the tag loads, the embedded referral dashboard displays, and key parameter values (situation, email, and locale) are sent correctly.
Website Test
- Open your browser’s Network tab (right-click, Inspect → Network). Filter for your partnerCode before loading the page.
- Log in with your test customer account and go to the page where your Dashboard has been implemented.
- Check the embedded referral dashboard is displayed within
<div id="mmWrapper">or the correct container. - Confirm a request in the Network tab to tag.mention-me.com with:
- Headers: environment is production
- Payload: situation is dashboard, email matches the logged-in customer, and localeCode matches the account page language
Troubleshooting
-
Dashboard not visible:
- Check
<div id="mmWrapper">is present and the correct tag is implemented - Look for JavaScript errors in the browser console
- Ensure you are using the PRODUCTION tag (tag.mention-me.com)
- Check
-
No request to tag.mention-me.com:
- Check you’re using the PRODUCTION tag; reload after clearing cache/cookies
-
Email/locale missing in request:
- Check your Mention Me tag initialisation includes customer email and locale
-
Error responses from Network request:
- 400 – Bad Request: Check the payload for missing or malformed parameters
- 403 – Forbidden: Check that you have enabled debug mode
- 404 – Not Found: Your partnercode or URL may be incorrect
Need Help?
If anything isn’t displaying or working as expected, contact the team via our help form, providing test details and screenshots.
Next Step
You’re all tested and ready to GO LIVE.