How Do I Connect My Ad Accounts to Creative Insights?

This article explains how you can authorise and connect your Facebook and TikTok ad accounts to Mention Me Creative Insights. 

What you need to know before you start

For Meta, the user who is connecting the ad accounts requires “Full Control” access privileges on Meta Business Manager to the Ad Account and Page.

Steps to connect your ad accounts

1. Login to Creative Insights via the Creative Insights platform.
2. Click “Settings” in the lower left of the side panel (see step 2 in screenshot below).
3. Click “Connect” next to the platform you wish to connect (see step 3 in screenshot below).

4. Login to the platform you are connecting.
5. The Meta or TikTok platform will ask you to authorise Creative Insights for access to your Business Accounts and will request the permissions we need to connect and sync your data.
6. Once you have completed the authorisation steps on the Meta or TikTok platforms, you will be redirected back to Creative Insights and prompted to select the Ad Accounts you want to display. Select the accounts you wish to connect.

Once you have completed the account connection, you will see a prompt showing that this has been successful, and we will start syncing your data.

The data syncing process can take around 48 hours in total. Once it has completed successfully, we will contact you to let you know so that you can log in and start using Creative Insights.