This guide will show you how to add and unlock users within your Mention Me account. As well as the different permissions available to each account type.
Only users with full Administrator access can add or unlock user accounts
How to add users
1. Go to the Settings option at the bottom of the page
2. Under Account Settings click on 'Account users'
Image showing how to access the Account users section
3. Click on 'Add users'
Image showing where to click to add a user
4. Enter the new user’s email address then click 'Next'
Image showing where to add a new users email address and how to proceed
5. Enter the new user’s first name and surname & select the new user’s roles (you can choose more than one).
Image showing the input fields that need to be completed
Image showing how you can see the permission levels per Role
6. You can also add users across multiple accounts, such as locales or brand names
To do this:
- Click 'Add Account'
- Select additional account from the Merchant list
- Click 'Save'
Image showing how to add user to an additional account
7. Once a new user has been added they will receive a welcome email from the platform asking them to create their platform login
Account Permission Levels
Mention Me has a hierarchy of different roles which in turn grant access to different parts of the Mention Me platform.
The below table shows the roles and permissions they each have.
If you would like your permission upgraded to be able to perform certain tasks, please speak to the owner of the Mention Me account in your company. The Mention Me team cannot provide access without authorisation from someone in your account with sufficient permissions.
Image showing Permission level hierarchy
How to unlock users
All user accounts will be locked automatically for inactivity after 90 days
1. Go to the Settings option at the bottom of the page
2. Under Account Settings click on 'Account users'
Image showing how to access the Account users section
3. Find the locked users account and click on Actions and then 'Unlock Account'
Image showing how to unlock an account
4. If you use 'Single Sign-On' to access the platform the unlocked account will be able to sign in again without the need for resetting their password
5. If you do not use 'Single Sign-On' then you will need to send the user a password reset email. Locate the account you have just unlocked and click on Actions and then 'Send password reset email'
Image showing how to send a password reset email
6. The user will then receive an email asking them to reset their password, once they have done this they will be able to access the platform again
