Understanding the Campaign & Preview Section – Mention Me | Help Centre

The enhanced Campaign Preview tool gives you a clearer, more comprehensive way to visualise and share your customer journey across all user scenarios. With improved navigation, user-specific filters, and collaborative features, it helps you streamline reviews, spot issues early, and confidently launch high-performing campaigns.

Getting Started

To access the enhanced preview:

Log in to your dashboard
Go to the Campaigns section and select a live or draft campaign
Click "Preview / Edit" to preview the journey for your live experiment
Or, click "Drafts, Upcoming & History" followed by "View and Edit" to preview the journey for an experiment which is not live.

Screenshot showing the navigation path to access the Campaign Preview tool in the Mention Me dashboard — Accessing the Campaign Preview from the Campaigns section in the dashboard.

Using the New Campaign Preview Section

The redesigned preview interface offers:

Full Campaign Journey Overview: Visualise the complete journey for both referrers and referees
Simplified Navigation: Journey steps are clearly outlined and organised
Clean, Intuitive Layout: Navigate with more clarity and less friction

Journey Breakdown

The left-hand panel categorises the journey into two user perspectives:

Your Customer (Referrer)
Their Friend (Referee)

Each perspective is segmented into:

Key Steps
Other Interactions

These segments are organised by scenario, showing individual pages and actions aligned with specific user behaviours.

Filters for Custom Viewing

Use filters to tailor your preview experience:

User: Referrer or Referee
Scenario: Show specific user conditions or paths
Touchpoint: Filter by Website, Email, or Social

Screenshot showing the filter options in the campaign journey preview pane, including User, Scenario, and Touchpoint filters — Using filters (User, Scenario, Touchpoint) to customise the campaign journey preview.

Preview Features

Journey Timing: View when pages display and when automated emails trigger
Adjustable View: Zoom in or full screen the preview
Page Navigation: Click through each screen, or use "Next"/"Previous" buttons.
Tip: Use your keyboard arrow keys to toggle through each screen.

Screenshot highlighting the navigation and view options available when reviewing campaign pages — Navigating through the campaign preview pages using on-screen buttons or arrow keys.

Existing Functionality (Still Available)

All your previous tools are still here:

Switch between mobile and desktop views
Add and view comments directly on the preview
Edit offer messaging and details

Screenshot showing the placement of existing tools like mobile/desktop view toggle and commenting feature — Legacy options like mobile view, commenting, and editing are still available in the enhanced preview.

This improved interface enhances your workflow and collaboration, making it simpler to review, share, and optimise your campaigns.