If a customer no longer wishes to receive emails related to your refer-a-friend programme, you can easily unsubscribe them directly from the Mention Me platform. This action stops all Mention Me powered emails, including referral reminders and reward fulfilment, while still allowing the customer to receive other marketing communications from your brand, if they've opted in separately.
In this guide, you’ll learn how to:
- Navigate to the customer’s profile in the Mention Me platform
- Locate and use the "Turn emails off" feature to stop all referral-related emails
- Reactivate emails at any time using the "Turn emails on" option if the customer changes their mind
Whether you're supporting a customer preference or managing your email communications more precisely, this step-by-step guide ensures you're in full control of referral-related messaging.
Turning off emails will stop all communications from Mention Me to the selected customer, including reward fulfilment emails.
This will not affect any marketing emails you send directly from your own systems.
How to Disable Emails for a Customer
1. Log in to the Mention Me platform and go to the Customers section.
2. Search for the customer by name, email, customer ID, or share link.
3. Click on the customer’s name to view their profile.
4. Click Actions → Turn emails off.
5. To re-enable emails, repeat the same steps and choose Turn emails on.
That's it — the customer will no longer receive Mention Me emails unless reactivated.