This guide will show you how to change a customer's status from 'non-paying' to 'paying'.
You will need to do this when your customers must be labelled as an existing customer to share a referral with their friends. In some cases, it is also required to reward a referral that has already taken place.
What you need to do
1. Go to the Customers section in the platform.
2. Search for your customer's details and open their account.
Inside the account, you'll be able to identify the campaign they've enrolled in, either from their activity timeline or the Sharing section. Please ensure the campaign you select matches the details on the customer profile.
3. Click Enrol a customer to campaign to view your campaign options, then select the campaign that matches your customer’s profile.
4. Re-enter your customer's details (first name, surname, and email address).
5. Tick the box for This customer is a paying customer of....
6. Untick the box for Send referrer registration and forward emails.
7. Click Register customer to save your changes.
See it in action