Running into an error with your Mention Me tags? Don’t worry, we’re here to help.
This guide covers the most common error messages and codes you may encounter when integrating Mention Me tags into your site. Whether it's an HTTP status code or a tag-level error, understanding what these messages mean is the first step to resolving them quickly and confidently.
In this guide, you’ll learn:
- The difference between HTTP errors and JavaScript-based tag errors
- How to interpret common HTTP response codes like 400, 403, and 404
- What specific Mention Me error messages mean and how to troubleshoot them
- How to ensure your tags are correctly approved, configured, and integrated
- What to check when issues arise—like missing wrapper divs, disabled tags, or incorrect parameters
Whether you're launching your referral program or fine-tuning a live campaign, this troubleshooting resource will empower you to diagnose issues, fix problems, and keep your customer journey running smoothly.
Error Codes & Messages
The following section provides guidance on the types of errors or warnings that can be received from the Mention Me tags, along with examples on how to resolve those issues.
The Mention Me tags can return two types of errors: HTTP error codes or tag-specific JavaScript errors.
HTTP errors usually indicate issues like malformed requests or missing data. These will only show an HTTP code in network activity. The first table helps you identify possible causes and steps to resolve them.
Tag errors show both an HTTP response and a JavaScript message in the browser console. These help further understand and debug the issue. The second table provides explanations and resolutions for these errors.
HTTP Error Codes
The following summarizes HTTP errors that occur without additional messages in the JavaScript console:
| HTTP Response Code | Error Message | Reason & Resolution |
|---|---|---|
| 400 | Bad Request | The request was received but is malformed or missing required data. Verify that all mandatory parameters are being passed correctly. |
| 403 | Forbidden | See the integration approval section to confirm your tags are enabled. |
| 404 | Not Found | Ensure the tag URLs and your unique partner code are correct. |
Tag Errors
The table below describes specific Mention Me tag errors and how to resolve or interpret them:
| Affected Tags | Error Message | Reason & Resolution |
|---|---|---|
| All | Content not served due to integration being disabled or not approved to go live | Tags must be approved before appearing on your live site. Contact your Client Success Manager for assistance. This is also associated with HTTP 403 errors. |
| All | Content not served due to specific configuration situation being disabled |
The specified situation parameter is disabled. Tags are recognized but will not render any content. |
| All | Mention Me Tag failed to insert into wrapper. Please check required wrappers are present. | Ensure a wrapper element with ID mmWrapper is present: <div id="mmWrapper"></div>. Reach out for help with custom placements or multiple elements. |
| Referrer | Offer shown recently. Not showing again as frequency limits are in place | Offers may be rate-limited by visit count or date. The offer has already been shown recently and will not appear again until the limit resets. |
| Referrer | Unable to find suitable offer | No matching offer was found based on provided data or user profile. Review your campaign targeting rules—they may be too narrow. |
| Referrer | Skipping order tag, will attempt to serve offer | Required order parameters are missing (e.g., order_currency, order_total, order_number). The tag will still try to serve an offer. |
| Referee | Referee search disabled | The Referee tag has been disabled in the platform. No content will be served. Re-enable the tag to avoid lower conversion rates. |
| Referee | Unable to serve this locale | The provided locale does not map to a configured campaign. Double-check that the locale parameter is correct or create a campaign for that locale. |
| Dashboard | Dashboard disabled | The Dashboard tag is disabled. Users won’t be able to share offers. Consider enabling it to support sharing functionality. |