Error codes & messages
The following section provides guidance on the types of errors or warnings that can be received from the Mention Me tags along with examples on how to resolve those issues.
The Mention Me tags can return errors of two types - an HTTP error code or a tag error.
The former case (HTTP errors) are normally an indication of the request being malformed (such as wrong URL or missing critical data). These errors will only consist of an HTTP error code. The first table below assists with possible next steps to diagnosing the issue.
The latter case (tag errors) are accompanied by both an HTTP error code and a JavaScript error message which will be rendered within the console of the browser's development tools. This message further assist with debugging. The second table provides examples and possible solutions for these errors.
HTTP Error Codes
The below summarises the HTTP errors where no further message is available in the console.
| HTTP Response Code | Error Messages | Reason & Resolution |
|---|---|---|
| 400 | Bad Request | We have successfully received the request, but it is either malformed or missing important information. Please check the parameters are being passed correctly, and that all mandatory parameters are included. |
| 403 | Forbidden | See the section on integration approval below. |
| 404 | Not Found | Please check the URLs of the tags you're integrating and ensure that your unique partner code is correct. |
Tag Errors
The below summarises example Mention Me specific error conditions which will also render an error into the browser's console.
| Affected Tags | Error Message | Reason & Resolution |
|---|---|---|
| All | Content not served due to integration being disabled or not approved to go live | Mention Me tags must be manually approved by you and your Client Success Manager before they become enabled on your live site. Until your tags are enabled by us on your live environment, you will see this error message in the console. Your customers will see no content, and this error is harmless. You may also see this as an HTTP 403 error code. |
| All | Content not served due to specific configuration situation being disabled |
The situation parameter passed has been disabled. The tag has been received and processed but no content will be shown to the customer as the tag has been disabled from within the Mention Me platform. |
| All | Mention Me Tag failed to insert into wrapper. Please check required wrappers are present. | This tag requires a location on the page for the content to be inserted into. The Mention Me tags were unable to find this location. By default, we expect a div with the id 'mmWrapper' to be present on the page, like this: <div id="mmWrapper"></div>.If you are having trouble positioning the <div id="mmWrapper"></div> or need advice regarding placing multiple Mention Me elements on the page, please reach out to us and we'll assist you. |
| Referrer | Offer shown recently. Not showing again as frequency limits are in place | The Mention Me platform can limit the number of times a tag is shown to a user either by number of days (i.e. show only once ever 3 days) or by number of visits (i.e. only show this offer on the 5th, 10th, 15th, etc visits). This offer was seen recently and will not be shown again until the limit is passed. |
| Referrer | Unable to find suitable offer | The Mention Me platform can be configured to serve different Offers to users based on information passed to us within the tag or from information we know about the customer. In this case, we were unable to choose an appropriate Offer from the information available to us and have opted to show nothing to the user. This may indicate the triggering rules for your Campaigns are set too narrow and you may wish to add additional Campaigns to target users who are missing out. |
| Referrer | Skipping order tag, will attempt to serve offer | The tag received is missing mandatory order details. Please ensure all mandatory parameters for the order, including order_currency, order_total & order_number are all present.We will still attempt to serve an Offer to your customer so they can participate in the referral program. |
| Referee | Referee search disabled | The Referee Tag has been disabled within the Mention Me platform. No Referee tag will be served to any users. We advise against disabling the tag as this may harm Referee conversion. |
| Referee | Unable to serve this locale | The locale provided does not have a corresponding Campaign setup. Check whether the locale is being passed correctly, or consider setting up a new Campaign to allow Referee's for this locale to be served correctly. |
| Dashboard | Dashboard disabled | The Dashboard Tag has been disabled within the Mention Me platform. No Dashboard tag will be served to any users. We advise against disabling the tag as this may prevent users from sharing their offers with friends. |
