This guide walks you through testing the Mention Me post-purchase tag in the PRODUCTION environment. You’ll check that the tag fires at the order confirmation stage, the post-purchase popup appears as expected, and the referral journey is correctly tracked and closed, with the referrer being rewarded.
Website Test
- Add an item to your basket and start to checkout.
- Open DevTools → Network tab and filter for your partnerCode
- Place the live order. On the order confirmation/thank you page, a Mention Me popup should appear:
- A message thanks your customer and confirms their purchase.
- The popup invites your customer to refer friends with an offer.
- Check the Network tab for the request to tag.mention-me.com with:
- environment: production
- situation: postpurchase
- All required customer and order details (e.g. firstname, surname, email, order_number, order_subtotal, order_currency, coupon_code, localeCode)
Platform Verification
- Log in to your Mention Me live portal.
- Check your Debug Dashboard to ensure the latest post-purchase tag fired with your test email and all order details are captured.
- Switch to Customers and search for your test email:
- Status should show Paying customer
- Profile should include matching campaign, order ID, and referral details
Troubleshooting
- No popup on thank you page: Confirm the post-purchase tag is correctly installed and using the live tag. Check for browser errors or blocked scripts.
- No network request to tag.mention-me.com: Ensure the production JavaScript tag is implemented.
- Required customer data missing in request: All required fields must be passed on order confirmation.
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Error responses from Network request:
- 400 – Bad Request: Check the payload for missing or malformed parameters
- 403 – Forbidden: Check that you have enabled debug mode
- 404 – Not Found: Your partnercode or URL may be incorrect
Need Help?
If anything isn’t displaying or tracking as expected, contact the team via our help form with your test steps and screenshots.