When your discount provider is set to Shopify, you can control which customers are eligible to use each discount code. This uses Shopify's built-in customer segments.
When Creating a New Collaboration
- In the collaboration wizard, navigate to the Actions step
- Select Give discount as the action type
- In the Follower incentive section, scroll to Customer eligibility
- Choose one of:
- All customers — anyone with the code can use it
- Specific customer segments — only customers in selected Shopify segments can use it
- If you selected Specific customer segments, a dropdown appears listing your Shopify customer segments. Select one or more segments.
- Continue through the wizard and publish
When Editing an Existing Collaboration
- Navigate to the collaboration's edit page
- On the Actions step, find the Customer eligibility section
- Change the eligibility setting and update segments as needed
- Save your changes
When editing a live collaboration, Shopify discount codes that were already created will be automatically updated to reflect the new eligibility rules. Manually assigned codes will not be affected — see the coupon source card for a breakdown.
Things to Know
- Customer segments are fetched directly from your Shopify store
- If you don't see a segment you expect, check that it exists in your Shopify admin under Customers → Segments
- This setting only appears when Shopify is your configured discount provider
- Customer eligibility is set per collaboration, not globally