Can I remove the Mention Me logo from the customer journeys?
Unfortunately, we are unable to provide the option to remove the Mention Me logo from customer journeys.
The inclusion of our logo is essential for compliance with GDPR regulations. This is particularly important as we engage with customers via email and handle their data in accordance with the referral programme. Furthermore, it has been observed that conversion rates tend to improve when customers feel assured that the referral programme is an integral part of your brand. Maintaining the consistency of the customer experience within your website not only fosters trust but also enhances the overall effectiveness of the programme.
Can Mention Me make design changes for me?
Yes, we can change your design via the theme editor which is also available for self-serve.
Touchpoints are Website screens, Dashboard, Corner Peel, Conversion Message and Emails
*If you’re using Optimise, you’ll have a dynamic Trustpilot integration which we can also style.
Can Mention Me change my imagery?
Yes, once you have supplied your imagery we can use the image upload tool which is also available for self-serve.
Can Mention Me create artwork for me?
Unfortunately, there are some services we cannot help you with:
- Create your artwork (Take photos or add graphics onto imagery, e.g. Roundels, Trustpilot Information)
- Resize graphics to fit across touchpoints (Move/resize graphics on imagery, e.g. resizing a desktop image with a graphic on, for mobile)
- Create animation (Anything that moves in a given space)
- Create GIFs (Imagery which changes frame by frame over a period of time)
Actioning requests specific to our platform lets us focus on getting your journey working correctly and looking on-brand as soon as possible.
Who creates the referral Feefo banners?
Mention Me will create the Feefo banners for you once you have supplied the link for the CTA, imagery and logos. We will also need the headline and body copy you want to use.