If a customer can’t locate their reward email, don’t worry, it’s quick and easy to resend it directly from the Mention Me platform. This guide walks you through the steps to locate a customer’s profile and resend their reward email in just a few clicks.
You’ll learn how to:
- Navigate to the Customers section of the platform
- Search for a customer using name, email, customer ID, or share link
- Access their profile and locate email activity
- Resend the reward email instantly
Before resending the email, remind the customer to check their spam or junk folder.
Whether you're helping a customer retrieve a missing reward or offering great support, this guide provides everything you need to do it quickly.
Step-by-Step Instructions
1. Log in to the Mention Me platform and go to the Customers section.
2. Use the search bar to find the customer by:
- Name
- Customer ID
- Share link
3. Click on the customer’s name to open their account.
4. Scroll down to the Emails section.
5. Click the Resend button next to the relevant email.