How to Claim a Customer Reward from their Email

03 October 2025 09:27 Updated

This guide will show you how to redeem your customer's reward from their 'Claim Reward' email.

Only users with Customer Support Supervisor access or higher have the permissions to perform this action. Learn more about user access and permissions.

How to Redeem a Customer’s Reward

Go to the Customers section in the Mention Me platform.

Dashboard navigation to Customers section — Image showing how to access the Customers section

Search for the customer using name, email, customer ID, or share link. Click the match to open their profile.

Customer search bar and list of results in Mention Me — Searching for a customer’s details

Scroll to the Emails section and click on the 'Referrer/Referee Claim Reward' email link.

List of emails shown on customer account — Locate and open the Claim Reward email

Click the CTA (‘Claim your reward’ or similar) in the email.

Example CTA button in claim reward email — Clicking the main call to action in the customer email

Another example of claim CTA location — Alternate example of CTA location in the email

You'll be redirected to a Claim page. Click the CTA to confirm ('Claim your reward' or 'Claim code').

Referral code Claim page interface and CTA — Claim page where reward confirmation happens

You’ll be directed to the Fulfil page showing the reward code.

Reward code screen showing successful code fulfillment — Example of a successful reward issuance

The customer will also receive a fulfilment email with the code or you can manually copy the code and send it to them.

Quick Demo GIFs:

Steps 1–3:

Animated GIF showing how to find customer and open the Claim Reward email — GIF showing locating and opening the Claim Reward email

Steps 4–7:

GIF showing CTA click through to reward code screen — GIF showing how to redeem the reward from the claim email

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