This guide explains how to manage reward fulfilment and related communications within Mention Me, whether you're using our automated system or handling fulfilment manually. Learn when to opt for self-fulfilment, how to configure reward settings, and how to manage customer email notifications to deliver a seamless and personalised referral experience.
When to Manage Fulfilment Yourself
You may choose to handle fulfilment manually if:
- You want to include an additional item in a referee’s first order
- You need to apply credit to a referrer’s account internally
- You already use an in-house reward fulfilment process
- You’re running a one-off campaign or competition where you manually select winners and contact them
Fulfilment method changes can only be made on offers in Draft status. Learn how to create a draft experiment here.
How to Change the Fulfilment Method
Step 1: Navigate to the Draft Offer
- Go to Campaigns
- Select the relevant campaign
- Click Drafts, upcoming and history
- Click View and edit
- Click Design & Settings and go to the Rewards section
Step 2: Choose or Create a Reward
- Select an existing reward that already uses your desired fulfilment method
- Or click Create a new reward
Step 3: Define Reward Details
When creating a new reward, include:
- Type (e.g., percentage discount, fixed amount, free item)
- Value of the reward
- Minimum spend, if applicable
- Validity period (recommended: use default)
Step 4: Set the Fulfilment Method
- Default method: Coupon code
- Other options: Coupon link or Webhook
- If using Webhook, ensure the webhook connection is set up beforehand
- Leave additional settings as default unless otherwise advised
- For custom fulfilment (e.g., external gift cards), contact your Client Success Manager or Operations Team
Step 5: Upload Vouchers for Your Reward
Once your reward is created, upload your voucher file to complete the configuration. Follow the voucher upload guide.
Managing Emails from Mention Me
By default, Mention Me sends automated emails to referrers and referees regarding:
- Reward status
- Next steps
- Fulfilment details
If you prefer to manage these communications yourself, you can disable Mention Me emails.
How to Manage Email Communications
- Open your Draft Experiment
- Go to Design & Settings → Other Settings → Email
- Deselect the email options you wish to disable